Telkom - ********* Service

A few months ago i wrote a review on hello peter about Telkom and how i was incorrectly charged for a service i didn't request for.

I got feedback the following feedback from them on the 6th of May 2018:

"Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your Reference: ************

We apologise for any inconvenience caused.

Regards, Moenieb. Telkom Social Media Team."

No feedback has since been provided. I sent a follow up message with no success.

I called them requesting to speak to a supervisor or manager. After waiting on the line for about 20 minutes i was told that the supervisor is busy but would call me back -- no one called.

I tried getting hold of them on twitter with no response.

What other form of action can i take against telkom as this is surely a breach of contract????