Telkom: *********, ********** and extremely poor service!

I have been with Telkom for the past two years which has been nothing but a nightmare!

On 8 December 2016, I purchased a Smart One Rate Deal contract with Telkom at R99 a month. As part of this contract, I received 12 GB data per a month (2 GB day, 10 GB night), with a LTE MiFi device. The duration of this contact lasted for a period of 24 months, and was to end 8 December 2018.

Ever since purchasing the contract however, I have experienced a number of issues: 1. The data was not capped, even though I specifically asked the sales represented to do so upon purchase of the contract. This resulted in an increased rate for January 2017. I then went to the Telkom store in Clearwater upon receiving my statement to cap my “supposedly already capped data”. However I then received inconsistent account statements, always resulting in an increase of additional amounts. 2. Additionally, I was being charged on a monthly basis for “add on internet bundles”. Upon querying this at the Clearwater Telkom branch, I was told that we “subscribed” to this service. Asking for proof of this transaction, nothing was provided and I was still being billed an increased amount. After a period of several months, this issue was rectified with no explanation provided. 3. The contract expired on 8 December 2018 however, on 27 December 2018, the sum of R647.57 was deducted from my account. I returned to the Clearwater Telkom branch and spoke to a call center agent from the store. She had informed me that as per my December statement, I was required to pay an amount of R147.56 as my contract was ending in December, however there was a internet usage amount for R500 which was added. The querying of internet usage amount resulted in another answerless question. I did however receive the explanation that it was an issue with the billing department which they would need to rectify. 4. Additionally, the call center agent informed me that I had purchased a new contract 19 days prior (this can be verified with recordings). I HAVE NOT purchased any additional contracts with Telkom, to which I requested the details of this new contract. She had informed me that she would get back to me regarding this matter. The next day (29 December 2018), I received an SMS with a new case number for this query.

As per 15 January 2019, I “owe” Telkom a fee of R1173, have an ghost contract taken under my name but cannot be provided with details of such a transaction, a unresolved case number, is still paying for a contract which was supposed to have ended on 8 December 2018 (breach of contract)!

Not to mention the extreme inconvenience and added time and money spent calling the Telkom call center and frequent visits to the Telkom stores!

How do I rectify this and move on from this headache called Telkom?!