Telkom - ********* business practice

On the 14/012022, I contacted Telkom to cancel a Landline contract which is in my late dad's name. The required documents (copies of death certificate and ID) were sent. On the 17/01/2022 I received the message bellow.

Dear Valued Customer,

This notification serves to confirm that your mail dated 2022/01/14 13:24:28 (Cancellation of fixed line) has been received by our support team.

The Reference Number for your Inquiry is REF#_***.

For any queries please use the supp**** Reference Number, be assured that we will be in contact with you shortly.

Kind Regards LSDA National

I received a bill which I paid on the 10/02/2022 and sent a follow-up email on the 04/03/2022 to cancel and received the following email.

Dear Valued Customer,

This notification serves to confirm that your mail dated 2022/03/04 21:17:30 (RE: LSDA National Response to your request ***) has been received by our support team.

The Reference Number for your Inquiry is REF#_***.

For any queries please use the supp**** Reference Number, be assured that we will be in contact with you shortly.

Kind Regards LSDA National

I sent another mail on 04/03/2022 for confirmation of cancellation and received a mail stating: This email serves to confirm that your spend limit for 031******3 has been successfully adjusted as follows:

Permanent Spend Limit: 0 Temporary Spend Limit: 0

I received another bill today 23/03/2022.

I don't want the limits adjusted. I want the line cancelled. A simple request " Cancel the landline" Stop billing, the phone is not in use. Your agents cannot help when I call. They say only emails can be accepted for cancelations. But it seems emails don't work either.