Telkom ********* billing
<p>I took a data contract with Telkom in January and asked for the line to be closed after reaching the limit to make sure that i pay exactly the amount we agreed on which is R149 pm. That was done and the statements for all the months were R149pm. This month (July) Telkom decide to deduct R649 instead of the ussual R149, and when I call the telkom mobile agent i was told that the line has been opened. When I asked who called and asked for it to be opened, i could not get the answer from the agent because there was no record of me calling and requesting for that change. I am finding this as a way of telkom trying to rip people of their hard earned cash. How does one know that telkom has decided to just open their line again in future. Can Telkom representative please tell me how does this happen. </p>
Telkom keep opening new cases and closing them without any resolution/answers. This is a third case that has been opened for the same issue.
Case 1 : ********** 6 - closed without resolving anything - I was not even notified about the reason for closure
Case 2: ********** 6 - closed without resolving anything
Case 3 : ********** 4 - open and will probably be closed with no resolution or answers.
All I'm asking for is proof that shows that I requested Telkom to increase my spend limit. This I know for sure that I never did, but telkom just decided to do it on my behalf for their own selfish reasons and I am now responsible for the extra charge. I was promised that I will be provided a recording or any kind proof that proves that i requested for this change with Case 2, but it just got closed without me receiving anything.
Telkom keep opening new cases and closing them without any resolution/answers. This is a third case that has been opened for the same issue.
Case 1 : ********** 6 - closed without resolving anything - I was not even notified about the reason for closure
Case 2: ********** 6 - closed without resolving anything
Case 3 : ********** 4 - open and will probably be closed with no resolution or answers.
All I'm asking for is proof that shows that I requested Telkom to increase my spend limit. This I know for sure that I never did, but telkom just decided to do it on my behalf for their own selfish reasons and I am now responsible for the extra charge. I was promised that I will be provided a recording or any kind proof that proves that i requested for this change with Case 2, but it just got closed without me receiving anything.