1 reviews | Active since Dec 2016

13 Dec 2016, 20:18

Telkom ********* behavior

<p>I took out a contract with Telkom and had to have my salary come off a different account for two months. I was paying R800 per month as soon as my salary was getting paid back in the original account Telkom started to debit R2500 from my account which obviously I could not afford without any arrangements being made. </p> <p>This fustrated me as it would have made sense to have two debits of R1600. There after I stopped receiving A monthly statement from Telkom yet every month without fail they continued to try and debit R2500 off my account and in at the very same time they had listed R2335 as bad debt written off on my itc report. I called into the call centre and they told me they couldn't assist because my account had been handed over.how is my account handed over and written off if you are still trying to debit money off my account every month. With no contact or statement. I am beyond fustrated and need answers!</p>

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Replies (2)
Telkom
Telkom's reply14 Dec 2016, 08:40
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Telkom
Telkom's reply19 Dec 2016, 09:25
Official

Good day Thandeka,

Your account was cancelled due to non payment, the last payment we received from you was R1600 on the 21/1/16.

When your contract is cancelled for non payment we charge you the full device fee according to the remaining contract month and the termination fees. Your account is owing a total of R12,137.05 .

For payment arrangements, please call 081180.

Regards,

Busi

Telkom Social Media Team

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