Telkom-*********

Telkom, incompetency and no ethics! Last week I came to know that our wifi was down as the line had been cut. After many calls and passing through departments, I was told that Telkom will not be replacing the line and I will have to go in store for telkom to offer me an alternative solution, the wireless package for R550 uncapped, 4MPS. I went into the Musgrave Centre, Durban store as instructed from telkom call centre and explained why I was there. For an hour I was told that there is No Alternative solution and it's not Telkoms fault people are *****ing the cables and there is no way I can receive the same service for the amount as per my contract. Basically I was told to receive uncapped wifi, I will pay R1070. I was outraged as you can imagine, as it was not my fault that they weren't replacing the cables and I am not the service provider. I was not breaching the contract-they were. I decided to cancel my contract. Whilst filling out cancelation forms I once again said how irritated I was, why would they send me here saying there is a package for R550 uncapped and yet there isnt. The lady looked at me pulled out a form and pointed to the wireless broadband for R550, uncapped, 4MPS and said "oh this one". Speechless to say the least, the sales lady try to con me into taking the R1070 package whilst insisting there was no other option. Very unprofessional staff member.