1 reviews | Active since Jan 2017
Telkom unconcerned about customer service
<p>I cancelled my Telkom ADSL connection on the 22 December 2015 as I signed up for the Telkom Huawei mobile wifi line. I have queried my Telkom account every month for the last 12 months, re-submitted dispute forms and cancellation forms and to date (Jan 2017) i am still being charged for my Telkom ADSL line which was disconnected in January 2016. I have been pushed from Finance to Sales but no one at Telkom knows how to remove the AllAccess 1GB charge from my account for 12months. Telkom has no care or follow up> POOR SERVICE</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you Busi for crediting my account but unfortunately your department has no attention to detail and is still charging me the monthly ADSL fee which should have been cancelled in December 2015. Pay attention and get it write. Account will only be paid once this is sorted out.
Thank you Busi for crediting my account but unfortunately your department has no attention to detail and is still charging me the monthly ADSL fee which should have been cancelled in December 2015. Pay attention and get it write. Account will only be paid once this is sorted out.