Telkom uncaring customer "care"

I cancelled my landline and Telkom said they would email the final account. Months later they let Blake & Associates phone me for outstanding debt. I went into Telkom branch yesterday and had to wait longer than an hour with a mask on my face. Telkom could not explain why they never emailed my and why they never even sent me an SMS. I asked them to show me on the computer screen what the final amount is and wanted to pay there, but they said I must go and pay at Pep, which I did. Now Blake phones me again today!