Telkom uncapped mobile - incorect modem

Dear Telkom<br> <br> This maybe a common mistake,<br> ive received the wrong modem with my business uncapped mobile contract. The advertised modem Huawei B593 Router was advertised and i received Huawei B686 which is fine but doesnt work consistently.<br> <br> My greatest problem is that as a small business this current modem keeps resetting while in use. Perhaps something is wrong with it? At this point it really frustrates me to have a new uncapped system that doesnt deliver<br> <br> further to this, the telkom shop gave me the wrong modem without notifying me, and now they wont exchange since its past 7 days. Contract was taken 24th April. its 7th may. ive been calling telkom since the 28th<br> <br> Please help me resolve this issue urgently, so i can continue to service my clients and earn an income. I really just need great support and no excuses. Hardware fails all the time i understand but wrong equipment is another issue altogether and false advertising.<br> <br> the adverts are still online with the right modem? so why did i get this incorrect modem?<br> <br> thanks and regards<br> prenesh