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Dawid M

1 reviews | Active since Mar 2010

22 May 2018, 17:45

TELKOM UNCAPPED LTE - STAY AWAY FROM *********** TELKOM

I recently cancelled my ADSL because TELKOM was not competent enough to get it fixed. Because I am limited to what I can get I opted in for TELKOM Uncapped LTE. For a while it worked ok, but for the last 5 days I am sitting with a 2 M download speed max!!! Telkom helpdesk have no idea on how to support LTE and then logged a call with their technical support. (Call Nr: ********** 2), BUT they have 72 working hours to respond. This means they have 9 working day ( 2 weeks) before they have to respond to this call. This is ridiculous. Telkom wants to play with the big boys, but this is what they offer on support. They promised up to 90Mb/s download speed and then give you to 2Mb/s. I would be happy to just get a reliable 10Mb/s but TELKOM can't even give me this (NOT ON LTE and NOT ON ADSL). I wish I had other options, but sadly no fibre yet at my place. I am taking TELKOM's hardware and contract back to the shop this weekend and cancelling my contract with them because they advertise things they can't supply and blatantly lie about what they can do.

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