Telkom Uncapped LTE Special

I have app**** for the Telkom Uncapped LTE Special for R599 x 24 months, on 11 January 2016.<br> I then received an email from Telkom with Ticket Number : ***. <br> I was advised that an agent would be contacting me. <br> I have still not received any calls from Telkom, despite calling Telkom on 01 February 2016 and speaking to Zola at the call center after a 40 minute wait, who promised to escalate the matter and have someone contact me regarding this.<br> This service is pathetic and disgusting, the call center agent had no idea about what product I was referring to and wasn't even interested in my ticket number or knew anything about it.<br> Totally disgusted with this service.