GH
Gerhard H

1 reviews | Active since May 2016

13 May 2016, 09:07

Telkom Uncapped LTE Signal drop

<p>After one month with 60mb/s internet my line dropped to dead slow. My router always showed 4 out of 5 bars of signal and now its 1 out out 5 bars of signal. Nothing else changed. Just suddenly gone.</p> <p>After a month I reported it and after 2 weeks a technician came and confirmed that there is something wrong with the signal. After a month and countless convesations with telkom asking for feedback still nothing has been done.</p> <p>On Telkom's website is says: "The most reliable connection out there. Your bandwidth won't fluctuate, your Skype calls won’t drop and you won't lose signal. That's why we're voted the Best Wireless Broadband Service in SA."</p> <p> </p> <p>The 3G signal in my area is good but on the LTE service I can't connect to it. I'm restricted. I put in a request to enable 3G just so that I have stable useable internet, but nothing.</p> <p> </p> <p>I don't know what to do anymore. </p> <h1 class="wireless-heading-web" style="-webkit-font-smoothing: antialiased; font-size: 35px; margin-top: 1rem; margin-bottom: 20px; color: #0083c2; line-height: 2.5rem; text-align: center; font-family: Telkom123-Light, sans-serif !important; background-color: #ffffff;"> </h1>

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Replies (3)
GH
Gerhard H's update13 May 2016, 09:26
Reviewer Update
According to Telkom's Terms and conditions #32: Telkom Mobile 3G fai***** shall only be supported as a fai***** measure in instances where the LTE network is down...
GH
Gerhard H's update13 May 2016, 09:33
Reviewer Update
And also according to Telkom's Terms and Conditions #35: "Telkom shall endeavour to ensure that LTE coverage is available where Telkom stipulates it has LTE coverage..."
Telkom
Telkom's reply13 May 2016, 11:44
Official
Hello GerhardHoffman This response serves as confirmation that your query has been received. Your reference number : SM232942 A consultant from our mobile team will be in contact to assist with the query. Regards Noleen Telkom Social Media Team.