Telkom "Uncapped LTE" = ****
<p>Telkom has disappointed me once again...</p> <p>I recently purchased Telkom LTE uncapped after I had called the call centre who confirmed that i can get the upgrade with only a penalty of les then R1000. I then went into the Rosebank branch and one of the *********** employees said that i had to pay R13000 if i wanted to change to the new contract (R1000 X 13months LTE 100GIG).</p> <p>I returned to the office with much disappointment as I was really exited to get this deal. After some pondering I called the call centre again and enquired about what was said in the store and they stated that i must tell the store to phone them so that they can tell them how to do their job.</p> <p>I returned to the store and this time was helped by a competent employee who got me the deal as promised by the call centre.</p> <p>I have had alright experience so far except for the constant signal loss that I am experiencing witch has not yet been attended to.</p> <p>Now, for the issue at hand. I have been enjoying my Netflix for the past week or 2 and it seems that Telkom **** in their terms and conditions where they state that I will never be throttled for things like Netflix and YouTube, only for things like torrents.</p> <p>I have been throttled to the point where it took me 5 min just to get this site open, Netflix can’t even open on my TV the connection is so slow.</p> <p>I really need an option here as I have been a customer for years and no longer feel as if Telkom be trusted to deliver a good customer experience nor product.</p>
Hallow Bain
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Regards
Celiwe
Telko Social Team
Best regards,
Hallow Bain
This response serves as confirmation that your query has been received.
Your reference number is AI***
Regards
Celiwe
Telko Social Team
Best regards,
Hi.
I Just spoke to a chat agent and he stated that i will get capped for netflix as part of the fair usage policy.
Once again. This is copied from the Telkom site:
"
But here are a few things you need to know:Uncapped wireless broadband is really uncapped for almost all applications and uses. These include email, browsing, streaming traffic like video, music, YouTube, AppleTV, Box Office, Netflix, VPN, VOIP, real time online gaming, backups and gaming downloads.
For these you will never be capped and throttled. This means consumers will enjoy the full benefit of a truly unlimited experience with Telkom's LTE Uncapped service. Telkom's 50GB fair usage policy cap ONLY applies to Bit Torrent traffic via peer to peer and news servers protocols (NNTP).
Customers will enjoy full speeds on the 50GB FUP bundle between 12am – 6pm and will only be throttled on the speeds between 6pm – 12am which is Telkom's peak period on the network. Full connection speeds will be maintained during peak periods for general browsing, online gaming and video streaming and the customer experience will not be affected.
The speed throttling of peer-to-peer traffic has been effected to ensure that Telkom maintains a good user experience for all users on the base station and that Telkom’s network performance during peak network periods is not compromised. A 10GB FUP applies to the uncapped Wi-Fi bundle and subscribers will be required to link a secondary mobile device to their account via their My Telkom Mobile account as the Wi-Fi bundle can only be consumed at Telkom mobile’s public Wi-Fi hotspots. Acceptable Use Policy applies to abuse of service."
!!!!!!!!!!!!!!!! What the hell Telkom. You are filthy *****.
I Demand that you cancel this contract as part that you breached your contract.
This is discussing!
Hi.
I Just spoke to a chat agent and he stated that i will get capped for netflix as part of the fair usage policy.
Once again. This is copied from the Telkom site:
"
But here are a few things you need to know:Uncapped wireless broadband is really uncapped for almost all applications and uses. These include email, browsing, streaming traffic like video, music, YouTube, AppleTV, Box Office, Netflix, VPN, VOIP, real time online gaming, backups and gaming downloads.
For these you will never be capped and throttled. This means consumers will enjoy the full benefit of a truly unlimited experience with Telkom's LTE Uncapped service. Telkom's 50GB fair usage policy cap ONLY applies to Bit Torrent traffic via peer to peer and news servers protocols (NNTP).
Customers will enjoy full speeds on the 50GB FUP bundle between 12am – 6pm and will only be throttled on the speeds between 6pm – 12am which is Telkom's peak period on the network. Full connection speeds will be maintained during peak periods for general browsing, online gaming and video streaming and the customer experience will not be affected.
The speed throttling of peer-to-peer traffic has been effected to ensure that Telkom maintains a good user experience for all users on the base station and that Telkom’s network performance during peak network periods is not compromised. A 10GB FUP applies to the uncapped Wi-Fi bundle and subscribers will be required to link a secondary mobile device to their account via their My Telkom Mobile account as the Wi-Fi bundle can only be consumed at Telkom mobile’s public Wi-Fi hotspots. Acceptable Use Policy applies to abuse of service."
!!!!!!!!!!!!!!!! What the hell Telkom. You are filthy *****.
I Demand that you cancel this contract as part that you breached your contract.
This is discussing!
Update:
William from the Telkom social media team emailed me 10 days ago, since then I sent him 3 emails, never responded once.
The worst is I went into the store to complain once again and they said there is nothing I can do about it and that I have to pay 19000 if I want to cancel the contract.
This is absolutely ridiculous service.
I will never use Telkom again in the future and never recommend it to anyone!!!
Update:
William from the Telkom social media team emailed me 10 days ago, since then I sent him 3 emails, never responded once.
The worst is I went into the store to complain once again and they said there is nothing I can do about it and that I have to pay 19000 if I want to cancel the contract.
This is absolutely ridiculous service.
I will never use Telkom again in the future and never recommend it to anyone!!!