Telkom Uncapped LTE - NO SERVICE @ ALL

Really frustrated with Telkom Mobile - have uncapped Wifi which has been up and down - slow then fast then no service at all!. This has been happening for ages & ages.

Logged a call in Feb this year Ref: ********** 8 - only got a technician to come onsite in April after begging & pleading with the technician who made promises to come out a couple of times then didn't pitch up.

Apparently Telkom have outsourced their Mobile/LTE support to an outside company here in the Eastern Cape and this company has only one guy who services P.E. & East London. How is that possible that only one Technician is allocated to service such a large area?

When he did come onsite he really wasn't that technical at all - 4hrs later WiFi was up he left & 10 min's later WiFi was again disconnected. Phone technician staight away and asked that he at least leave me a spare router as to eliminate the possibility of it been a router problem - He said he would make a plan - never heard from him again.

I again phoned Telkom 23rd april and told the call center lady the whole story from start to finish - She promised she would escalate this and phone me back in 15 min's - Never heard from her again.

Service again disconnected since yesterday 2 May - phoned Telkom this morning @ 9am - I asked the call center lady to be put thru to a manager - she said they were all on hold and could they phone me back.

I still havn't been contacted by any manager from Telkom.

Please could a manager give me a call to resolve this once and for all - also please issue me with a credit on my account for all the times your service has not been working.

Tx Shane ********** 456