Telkom uncapped LTE - FUP

It seems as if nobody at Telkom knows how this works, For the last 3 months I get limited speed from the 20th. I log calls, hold on and waste my time, but they still do it every month. The FUP states that peer to peer networks will be limited once the 50G has been reached but TELKOM throttles my speed with an overall usage of 50G and they limit my speed on normal internet usage. I had better on my ADSL line where I was speed limited at 350G only.

If this can not be sorted out immediately, I'll send the hardware back and want my account to be cancelled with immediate effect. because telkom is breaking contract.

I am tired of fighting with idiots that have no clue what is going on. I ask for supervisors and managers with no luck. TELKOM you suc****!!!

6. The SmartBroadband Uncapped Wireless service shall be offered at full speeds (no time limit applies) for all traffic types except bandwidth intensive protocols or applications which shall be at full speed between 12am – 6pm if within the 50GB cap. Once a subscriber reaches the 50GB cap the bandwidth intensive protocols or applications shall be throttled to 128kbps speed for the rest of the month. Full Speeds shall resume at the beginning of the next calendar month. 7. The SmartBroadband Uncapped Wireless service will offer uncapped data for all traffic types except bandwidth intensive protocols or applications which shall be capped at 50GB. 8. Bandwidth intensive protocols or applications are defined as Bit torrent traffic downloaded via Peer to Peer and news servers Protocols (NNTP).