Telkom - Uncapped LTE connection issues

My uncapped LTE has been without internet connection for a week now. After three days of battling to get answers, following the stock advice to reset the router or attempt manual settings, going into two different shops, a technician finally admitted that they are aware of issues with the uncapped accounts. The last call was from someone asking about my router lights and confirming that it's not picking up the network, I am still waiting for an update . No matter what time I call 081180, I always stay on hold waiting for an answer for a minimum of 10 min before giving up. I have tried installing the service app from the playstore but I can even register because it tells me it cannot retrieve my info, please try again in a few minutes. I resent the fact that I pay a premium price for a service and Telkom has not been transparent, never mind helpful or informative. In fact I got the distinct impression that the employees were hiding the facts to begin with.