1 reviews | Active since Jun 2015

21 Jun 2017, 12:19

Telkom Uncapped LTE @ 0.3Mbps

Item: Telkom
Rating: 1
Author: Malan E

<p>Signed a contract for the LTE Uncapped package on Saturday 17 June @ 12 oclock more or less, Telkom assured me that Im in the uncapped area. Took the package home and completed the setup only to find that the line speed maxed at 0.3Mbps. I called 4 times and also logged a call ********** 4. Nobody called me, I still dont know whats going on. Will never in my life propose TELKOM to anybody. SIES!!!!</p>

Helpful (0)

Replies (41)

Malan E's updateReviewer Update

24 Jun 2017, 12:23

Hi there,

It's Actually Malanve!!!!! :-(

Out physical address is Cnr Von Willich and Jim van der Merwe, The Cillage, Clubview.

Hope this gets sorted out ASAP

Malan E's update24 Jun 2017, 12:23

Reviewer Update

Hi there,

It's Actually Malanve!!!!! :-(

Out physical address is Cnr Von Willich and Jim van der Merwe, The Cillage, Clubview.

Hope this gets sorted out ASAP

Malan E's updateReviewer Update

25 Jun 2017, 10:00

Still no solution from Telkom...

Malan E's update25 Jun 2017, 10:00

Reviewer Update

Still no solution from Telkom...

Malan E's updateReviewer Update

27 Jun 2017, 11:54

Still no solution from Telkom... Nobody phoned me...

Malan E's update27 Jun 2017, 11:54

Reviewer Update

Still no solution from Telkom... Nobody phoned me...

Malan E's updateReviewer Update

27 Jun 2017, 12:06

Wasted about R200 on airtime to get someone to help me via the call center. Phoned 5 time by now. All the Consultants refers to a 72 hour turn around time. HOW IS THIS THE CORRECT APPROACH. THIS IS A NEW PACKAGE THATS NOT WORKING CORRECTLY AND NOBODY WANTS TO HELP ME.

Malan E's update27 Jun 2017, 12:06

Reviewer Update

Malan E's updateReviewer Update

27 Jun 2017, 12:20

Consultants just informed me that my account is being throttled and this is why its so slow. She could not resolve it immediately and advised that it could take another 72 working hours to be solved. WORST SERVICE EVER!!!!!!!!!

Malan E's update27 Jun 2017, 12:20

Reviewer Update

Malan E's updateReviewer Update

27 Jun 2017, 12:24

New reference number ********** 3. Dont understand why I need another one. Getting the feeling that the Consultants dont know whats going on.

Malan E's update27 Jun 2017, 12:24

Reviewer Update

New reference number ********** 3. Dont understand why I need another one. Getting the feeling that the Consultants dont know whats going on.

Telkom's replyOfficial

27 Jun 2017, 15:40

Good day Malan,

Kindly note that we have requested our technical team to follow up and assist you.

Regards

Tsebo

Social Media Team

Telkom's reply27 Jun 2017, 15:40

Official

Good day Malan,

Kindly note that we have requested our technical team to follow up and assist you.

Regards

Tsebo

Social Media Team

Telkom's replyOfficial

27 Jun 2017, 15:40

Good day Malan,

Kindly note that we have requested our technical team to follow up and assist you.

Regards

Tsebo

Social Media Team

Telkom's reply27 Jun 2017, 15:40

Official

Good day Malan,

Kindly note that we have requested our technical team to follow up and assist you.

Regards

Tsebo

Social Media Team

Malan E's updateReviewer Update

27 Jun 2017, 15:55

When will this be Tsebo? Who will pay for my time and airtime wasted? I will be paying pro rata for a package I could not use? Will I be refunded for this? Clearly this is a TELKOM issue???

Malan E's update27 Jun 2017, 15:55

Reviewer Update

When will this be Tsebo? Who will pay for my time and airtime wasted? I will be paying pro rata for a package I could not use? Will I be refunded for this? Clearly this is a TELKOM issue???

Malan E's updateReviewer Update

28 Jun 2017, 10:31

Still no solution from Telkom... Nobody phoned or assisted me...

Malan E's update28 Jun 2017, 10:31

Reviewer Update

Still no solution from Telkom... Nobody phoned or assisted me...

Malan E's updateReviewer Update

28 Jun 2017, 10:32

12 days without ANY solution.

Malan E's update28 Jun 2017, 10:32

Reviewer Update

12 days without ANY solution.

Malan E's updateReviewer Update

28 Jun 2017, 13:54

Received an sms from TELKOM saying that the ticket ( ********** 3) is closed. Called the call center, Waised another R30 on airtime. Consultant confirmed that the ticket is closed due to "DATA DISPUTE", She said that TELKOM cannot tell me what my data was used for. This has got NOTHING TO DO WITH THE TICKET I LOGGED... IM GETTING THROTTLED AND ITS A NEW PACKAGE. HOW DIFFICULT IS THIS??????????????????????????????????????????????

Malan E's update28 Jun 2017, 13:54

Reviewer Update

Malan E's updateReviewer Update

28 Jun 2017, 13:55