Telkom Uncapped LTE

On the 12th of June I app**** for the uncapped LTE offer. I got a response that my bid was successful - ticket number: ***. Someone did contact me - but I could not make out the name as the message left on my phone was unclear and no phone number was left. I called the call centre several times and was told they could not help me that someone would call me again. I then sent an email query reference *** on the 25th June. No one has responded to that either. Is Telkom going to make good on this offer? I am not pleased with this service and don't know how to get an answer to my query - when am I getting this uncapped LTE?????