OB
Odele B
1 reviews | Active since Mar 2018
08 Mar 2018, 15:08
Telkom Uncapped Internet Instalation.
I app**** on line 17/1/18 for an Unlimited Home 10Mps contract. Approval SMS was received 9/2/18. Technician came out 15/2/18 to install my line. Found that there was no 10Mps line at Telkom box. It had to be pulled from manhole. I called to follow up 22/2/18. Openserve was scheduled to fix cable 26/2. I got an SMS 26/2/18 saying they were there fixing the cable & we would get an SMS ASAP from technition to do final installation. But now every time I call for an update, I get the same answer. My order is with the cable people. I have called 2/3; 5/3 and again today 8/3. With no satisfaction. My order is escalated each time, with no avail. I still do not have my line.
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Odele B's updateReviewer Update
03 Apr 2018, 08:47My line was eventually installed 26/3. But the technician only gave us the router. No modem was with the installation and no LIT box or SIM card. It took till 29/3 for the job card to be closed. I stood in lines at the Telkom Shop at Wonderpark 7 times to collect the LIT box & SIM card. Which I eventually received 30/3. But still no SIM card. The Wonderpark Shop attendant said they had NO SIM cards left? Just a bit fishy? And I still must get the modem. So been a VERY FRUSTRATING experience so far. And still not complete :(
OB
Odele B's update03 Apr 2018, 08:47
Reviewer Update
My line was eventually installed 26/3. But the technician only gave us the router. No modem was with the installation and no LIT box or SIM card. It took till 29/3 for the job card to be closed. I stood in lines at the Telkom Shop at Wonderpark 7 times to collect the LIT box & SIM card. Which I eventually received 30/3. But still no SIM card. The Wonderpark Shop attendant said they had NO SIM cards left? Just a bit fishy? And I still must get the modem. So been a VERY FRUSTRATING experience so far. And still not complete :(