Telkom: Uncapped Huawei- MYTH

<p>I am a client at Telkom and is having a uncapped ADS line. On the 2017-03-01 was my download speed 6.27 MBPS and upload 3.30 it went avarage the same till the 5th of the month then it went down to 0.04 MBPS and upload 0.01. I lounch a complian at Telkom (Reference nr 254CTK060317) it took myself 2 hours to register my complian on there hotline. Only on 2017-03-10 at 09:30 Telkom contact me and they informed me that I must go to Nelspruit Telkom. I explain to the person that Telkom in Nelspruit allready advice me to register the problem on the hotline because they can not assist me. I told the person that I will not except it and that they need to put me through to a Supervisor. He explain that he will request the supervisor to contact me. At 14:14 I received a message "Dear customer your report reference ...... was resolved. Telko laid once again I tested it my download 0.05 MBPS and my upload 0.03. During my conversation with Telkom indicated to me that all lines are trottled, Im paying for an uncapped line. This is unacceptable and way trottled a line during the first week of the month already. I pay for a service that I can not utilized. Please can you assists me. Thank you</p>