Telkom uncapped fibre wifi

I have signed up for uncapped fibre wifi. After 6 months router has configutation problem and cannot get into router IP address to re configure. Pating for a service i don't get, no internet. Called telkom and they semd pillar to post. I tried 10210, after 10 calls where i'm hold for 20-30 min on each call, i'm told to call 10213, then 10217. I have eventually called billing and requested to cancel my service. When i enquired about penaly fee and cancellation cost, no one could tell me cost! This will be apparently determined by 'computer'.... I have a 12 month contract apparently, however i was informed when i signed up its month to tmonth, but telkom i'm more than willing to challenge you in court. I pay for a service which i have not received, tjerefore tou in breach of contract. Absolute worst after car sales and customer service. Not worth the effort.