1 reviews | Active since Sept 2016
Telkom uncapped adsl
<p>I have a Telkom UNCAPPED 2mbs adsl line. Keyword being UNCAPPED. However Telkom keeps throttling my speed when i reach 100gig usage. The throttled speed is unusable where I cannot even load a mobile web page. </p> <p>I have searched for Telkoms AUP and I still cannot find anwhere any data limits mentioned. </p> <p>I use my adsl for videos, netflix, showmax etc. I do not use any torrents or ******* downloads. </p> <p>Uncapped should be UNCAPPED. SORT THIS OUT. THIS IS UNACCEPABLE.</p> <p>My next step will be the CPA as well as other avenues. </p> <p>VH</p>
It's now been 3 days and all I get is an automated response. I have called the Telkom customer sales line and I have been told there is a fair use policy but the policy does not give an exact data usage limit which I find unaccepatable.
It's now been 3 days and all I get is an automated response. I have called the Telkom customer sales line and I have been told there is a fair use policy but the policy does not give an exact data usage limit which I find unaccepatable.
What a joke. There is no fair usage amount stipulated on any documentatation or contract I have signed.
Please show me a specific document stating the FUP is 100GB?
Furthermore, you take almost 2 weeks to respond and only tell me to review the FUP which I am fully aware of.
What a joke. There is no fair usage amount stipulated on any documentatation or contract I have signed.
Please show me a specific document stating the FUP is 100GB?
Furthermore, you take almost 2 weeks to respond and only tell me to review the FUP which I am fully aware of.