Telkom unbelievably useless!!

cancel landline request made 13th Jan 25, acknowledged 15th Jan with immediate effect. Received a new bill indicating the account had not been cancelled.17th March25 an email was sent Telkom requesting some action,18th March a response saying the request had been sent to the correct department. May25 a new billing account received,obviously the account still alive! Went in to Eastgate branch with all the details, only to be told somebody is not doing their job (with a smile on the face)They booked a call back to me.The call back consultant could not find anything on the system, but would email us back (still waiting)We sent further emails requesting action. At long last a response stating that our request made and received in Jan has been processed and the cancellation date is now end of May. We are still liable to pay the rental to June end! Can we believe that the line is cancelled? We shall wait and see!PS ,as i walked in the Telkom shop a lady coming out quietly sarcastically wished me the best of luck! Here is holding thumbs!?