Telkom - Unbelievably poor service, unsatisfactory level of competence of branch staff and phone consultants.

I have been to Telkom to try an update billing details for an account that has been handed over for debt collection and no-one at the branch ( Mall of Africa) could assist me. I subsequently spent another hour with someone on the line with Telkom who still cannot help. An organisation the size of Telkom that doesnt have procedures or people on the other side of the line that can offer viable solutions in place to help clients try to rectify accounts doesnt sit well with me. How does this company function. Do you not want to collect your outstanding monies. Why is it impossible to get proper assistance when we are trying to help you (Company). As is the culture of SA companies, everyone wants to pass the buck to someone else. The level of service is unbelievably poor, both in store and via the phone lines.