Telkom Unbelievably Poor Service

My ID number is ********** 824087 Mlungisi Griffiths Khoza

Good day,

I would like to lay a complaint against Telkom for Poor Service being delivered to me. I ordered a Samsung S8+ device about three weeks ago, then I was told that there would be a compulsory debit order that would deduct funds from my account and thereafter the device will be delivered to me. All this info was given to me by Bietris who assisted me through application process. She did her part very well, no complaints against her.

On the 30th January 2018, the debit order went off my account and days went by without any feedback from Telkom about delivery of my device. I called about 2 weeks ago to enquire about the delivery of the device and the person I spoke to told me that the system still reflects as the funds had not yet been deducted, they then escaled the matter to the back office who then the following day fixed the issue. On that following day, I think it was the 6th February 2018 if am not mistaken, I called in and spoke to some agent who told me that the device has been dispatched and I would receive it by last week, to date I have not received the device, on the 8th February 2018 was the 7th business day since the debit order went off and I was transferred to Lichelle Aniruth who promised to get back to me with regards to updating me as to how far the delivery is with the courier company.

I am alleging Poor Service against Lichelle Aniruth’s subordinate or direct report who I spoke to on the 6th February, if am not mistaken who told me that the device had been dispatched, whereas it was not and she did not place comments on the Telkom system as to what action she took to liaise with the courier company, it’s only today the 16th February that I was told the device was despatched to the courier company. I called Courier It(The Courier company) to find out as to when they will deliver, they told me the device was not with them as yet, they sent me to the despatching agent who also told me that the device is not with them.

I received a call from Lechelle Aniruth telling me that the device is available however they do not have stock of the wireless charger, they only have the usb charger and I told her that I can wait a bit for the wireless charger as i am paying for it, but now it seems like I will be waiting for a longer period and I am very angry because I have waited for a very long period already, it takes time to get through to their call centre agents and some of their call centre agents are clueless when it comes to the work that they do.

I spoke to Denzil Naidoo, one of the Team Managers on the floor, he promised to have Lechelle Aniruth call me by today and that has not happened, this also disappoints and makes me very angry.

I request that you escalate the matter as I require the device for urgent business purposes.

I will never bring anymore business to telkom.

Thanking you in advance and eagerly awaiting your response.

Kind Regards