Telkom unauthorized debit orders.

In December my Telkom debit order did not go off due to insufficient funds. Due to this Telkom decided to amend my debit order date without my concern and they were debiting me on 2 dates per month which are dates where I don't have funds in my account, and this led to undue penalties of R650.00 from my Bank. When I called Telkom I was taken from pillar to post between Telkom and their 3rd party without any resolution to date. I was disrespected by consultants from Telkom and Nudebt telling me that there is no way I will be refunded for the money that was debited without my concern. Phones were dropped to my ear intentionally twice by a consultant from Nudebt and she was telling her colleagues how irritating I was while I'm on the line with her. I was **** to by consultants from Telkom and Nudebt as I got a different answer every time I called as I was being sent from Telkom and Nudebt for the whole day of the 26th March 2024. Needless to say that I made an EFT payment of R4 738,00 to Telkom on the 20th March and I was debited again for R5 250.68 on the 25th which is one of the unauthorized dates and there was also no solution to how I'm getting my money back which is also outstanding to date. I'm very frustrated with Telkom and how I was treated as a customer. I want all my money back.