1 reviews | Active since Mar 2018
For the past 10 years, I'm using Telkom service from landline/LTE to business Cell contracts. In August 2020 my one Cell phone contract expired. I didn't upgrade and carry on with my contract without device payments, only data, voice, and SMS. All of a sudden an R800,0 was added to my account, the 2nd month the same. After lengthy phone calls to Telkom business, I was informed that I subscribe to all sorts of services for around R3,00 per day for each service. (1) I never sign up for these services. (2) I never authorize Telkom to add these costs to my account and deducted the cost on behalf of the 3rd party. In the process, I lost R2,000.00 gone. Complaints were submitted with only an SMS from Telkom the cases were completed with a reference no. No detail about the outcome. I visit the local Telkom store with my case no. and was informed that Telkom rejects my complaint. Besides the loss, Telkom didn't protect the client, authorize deductions without my consent, didn't act in the best interest of the client, and didn't care about the client's loss.
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