Telkom unattended technical fault closed

Good day,<br> Please note that I have been tracking this reference 443cwk140715 and contacted your call centre on 10210 on 4 occasions and done the electronic escalation log on your website and this log was closed two minutes after I logged the fault. The technician confirmed that there was a problem on the outside connection but No one came and resolved it so how can it be resolved in 2 minutes?? I tested my land line inside and changed phones with my neighbour and still nothing. The line is dead! I even tested my phone at my neighbour's house and it works perfectly well so what is the problem and when is it going to be fixed?? What kind of service is Telkom providing and why is it taking longer than 10 days to resolve? My line has been dead for much longer than 10 days and yet I will in all likelihood be expected to pay a bill for 'NO SERVICE' rendered. Can someone with the knowledge and skill acquired to resolve my problem with Telkom please contact me and attend to my complaint. <br>