TELKOM UNACCEPTABLE SERVICE WITH NEW SIM DEVICE - ELDERLY LEFT STRANDED

I am complaining on behalf of my elderly mother, who has been without her Telkom landline for several months. Telkom issued her with a new phone that works with a sim card earlier this year, and she has been without the use of her landline ever since. She lives in an old age home and has asked several people to try and assist, but with absolutely no luck. The instruction on the handset is forever telling her to take out the sim card which she has done dozens of times, and the phone is charged, but not working. Eventually someone told her to buy a new Sim card and the latest is that she has been told to drive 80 km (one way, so the total will be 160 km) to register the newly bought sim card. Every month she is being billed for a landline that does not work. She is unable to receive or make any calls. Please Telkom. Can you help my mother? She is almost 80 years old and need your assistance with the new device that you have issued her with. She never asked for this - it was just randomly delivered to her. You should also refund her for all the months without the use of the landline, not to mention the expense of only being able to contact her family on her mobile phone.