Telkom unacceptable service delivery

My client Telkom line was reported dead on 21/10/2015 Telkom ***<br> Telkom never came out to repair the line and the fault was logged of on 1/11/2015<br> We re-logged the fault on 02/11/2015 ref 195CWK021115.<br> Again Telkom didn't come out to repair the faulty line and the fault was logged of 3/11/2015<br> Were-logged the fault for the 3 time ***.<br> I phoned the call centre yesterday and held on for over an hour and eventually hang up as no agents are answering the call.<br> I phoned this morning again and held on for over 90min and also eventually hang up as no agent answered the call.<br> Telkom's service delivery is really shocking can someone from Telkom please get back to me on when the fault will be resolved!!