Telkom: Unacceptable Fibre Access Service

Our fibre service has been out of service since about 06:30 on 24 December 2020. I logged a call just after 7 o'clock and received a reference number. In the meantime, I have learnt that our entire complex does not have fibre access. A number of other people also logged calls early enough on Thursday that the issue could have been attended to timely before the Christmas long weekend started,

It is unacceptable service. On the Telkom tracking app, the day of service simply keeps on moving a day forward at a time. Our entire complex is spending the whole of the Christmas weekend without fibre connectivity.