Telkom Unacceptable Delays - no feedback - terrible service

<p>Fault logged for my telephone line that was hit my lightning and 24hrs later no call or response from Telkom.</p> <p>REF no: 581CRK101116 </p> <p>I called the call centre this morning and was told the usual turn around time is 7 days to be assisted.</p> <p>This can not be accepted. The Agent advised that the fault diagnosis could take up to 7 days.</p> <p>What if there is an emergency?? The Agent further advised that Business Lines take preference. </p>