Telkom unable to Transfer Line Holding Pool

Hi

I have been struggeling for the last month now to move my ADSL line to another ISP. I cancelled my data service with Telkom and I am still unable to transfer my adsl line to the Wholesale Holding Pool so that my new ISP can manage the line. I phoned numerous times and escalated the issue without success. I followed up again yesterday and received reff nr ********** 69A for my line to be transfered to the Holding Pool. The agent advised that Technical Department needs to create something from their side for my ISP to manage the line and that it will be done before the end of business yesterday 2 Aug 2018. Telkom has no idea how to resolve my issue and its backwards and forward between Sales and Billing Department. I am really frustrated and fedup with the bad customer service received from Telkom with this issue.

My ISP is still unable to pull my line from the Holding Pool and I didn't receive any communication that my line is in the Holding Pool.

Telko also advised that my ISP can use the reff nr mentioned above to follow up from their side with Telkom but my ISP cant do anything from their side.

I dont know anymore how to get this done.