Telkom unable to resolve problems with ADSL

Item: Telkom
Rating: 1

I had a 2Mbps ADSL line with Telkom when i was in Bellville and all went as smooth as can be expected. until we moved to Gordons Bay. I requested my line to be moved to Gordons Bay and was installed but all of a sudden i got a reduced line speed. And after a hundred speedtests & checks, resetting the router, restoring the router factory settings etc and visits to the telkom store in Somerset mall it seems nothiing is working. I then decided to upgrade my ADSL Line to a 4Mbps Line and was told that it takes about a day to do the upgrade but because the day i went to the store was a public holiday it would be done on monday. Monday came and the whole day the speedtest remained at 1.77Mbps DL. I called the telkom store on monay afternoon and was told that i now takes 7 days all of a sudden. Now on day 7 i called Telkom again to ask why im still sync on 2Mbps and was transfered to technical where a gentleman reset the port on his side and asked me to do a speed test again. Now i only got 1.55Mbps but the router Data rate is on 4Mbps. The gentleman at technical told me that he will log a fault and ask someone to come have a look. When I asked when someone will be ale to take a look i was told that he wasnt sure but could take 7 days, all the way my line speed is pathetic This morning I recieved a call from Technical saying that he was monitoring my line and that the reason for it being so intermittent is that the line that i requested to be moved from Bellville was still active almost 4 months after we requested the line to be moved and this is the reason why im not getting the desired speed. So im paying for a line that should have been cancelled 4 months ago. He told me that if he removes the "Secure Lock" on the line and cancels the line that all will be fine,,,,, and so it was done...... Now this is where i really am getting ****ed,,,, My line speed is now even worse, having speedtest between 0.23Mbps & 1.19Mbps. I can barely open a website and all the way required to pay for a 4Mbps line come month end. I am sick and tired of telkom not being able to resolve this issues 1. Fix my line and give me the speed that a 4Mbps line should have 2. Im not paying for the line that is still active in Bellville and want full credit for overcharging me because some Telkom employees cant do your job properly My Telkom Line is ********** and the one that should have been cancelled 4 months ago is **********

Helpful (0)

Replies (0)