TELKOM-UNABLE TO RESOLVE MY QUERY AND NO FEEDBACK

I have an uncapped ADSL package with telkom. On the 25/09/2015 i went to telkom direct in Musgrave centre to apply for a static IP address as i did not want my IP changing each time the router rebooted. There was a lady kind enough to assist me over the counter and advised that this will be sent through for approval. On the 27/09/2015 i received an SMS from telkom saying that the IP has been approved and i needed to log in to the TS management portal to activate it. About an hour after the SMS, my internet light on my router turned to red(i did not even activate the IP). I then called the call centre and logged a fault. I was tld that someone would contact me from telkom during business hours to assist. So since Sunday i have had no joy from telkom . I have received about 3 calls from them but each time, had to explain the issue from scratch. I have spoken to so many call centre agents and requested my issue to be escalated but upon speaking to someone from the call centre today(01/10/2015) i was told that they cannot see that my call was ever escalated. WHAT ELSE DO I DO OR WHO ELSE DO I CONTACT FROM TELKOM!!!10217, 1021, 10213 and 10219 are of no help whatsoever.