Telkom unable to resolve landline issue

My voice landline is not working for at least the past 3 weeks or more. I have logged at least 2 queries on the self help section , used the function where telkom phone you back once to follow up on my queries and or re log the closed complaints. Telkom claims that the problem has been resolved and send a sms saying you must advise if the problem is not resolved. When you advise it is not resolved, they close the query and the phone is still not working despite their assurances I have replaced an extension top in cable, we have replaced the phone in case it is the phone and still the landline does not work. Can telkom refund me will my monthly subscribtion fee as I could not make any calls. I have now logged my third or fourth complaint (reference ***2 and hope Telkom senior directors look at the queries so that someone senior can finally resolve the issue.

I am not trying to be sarcastic but Telkom can just look at the date of the last call to see the exact date when the telkom line went down. Lets hope for a possitive result