Telkom unable to resolve ADSL issue

I had my line moved last month and was very impressed that the Telkom technician arrived at my new place on 8th October to enable my line and new number.

The problem is that my ADSL cannot be activated at my new address as it still needs to be deactivated at my old address.

I was told that this issue would be resolved within 48 hours and to date ( 11 days later) it is still pending.

I contacted Telkom on 10213 a number of times and, on the odd occasion when they are online, I receive a reference number and a commitment to have the issue resolved but to date, I still cannot activate my ADSL line.

I've been to Telkom stores and they cannot assist. I called and the agent cannot help. I literally don't know what else to do.

I cannot wait for Fibre to be installed in my area then I will cancel Telkom and never need to deal with them again.