Telkom unable to resolve account dispute.

I switched from adsl to fibre. The next bill was a hefty bill whch I the logged numerous disputes with Telkom to resolve. My monthly costs should have actually come down but clearly there is gross incompetence at play here. Telkom has also now sent my outstanding account to the lawyers. I should have used the opportunity to move to another service provider when the opportunity came. Telkom reward loyalty with gross incompetence. I hereby advise anyone to rather look at other service providers to avoid the frustrations I am experiencing.