TELKOM UNABLE TO REMOVE A COLLECTIONS FLAG ON MY ACCOUNT, IT HAVING SYSTEM ISSUES FOR 2 WEEKS NOW!!!

I have not had any services since 15th Feb due to cable theft in my Area. I was using ADSL. I contacted the Technical department on the 15th February to report the fault. The Technician was dispatched to my premises on the 17th February and left without a word. When I contacted Telkom, I was told that the fault was beyond repair therefore we are to migrate to FIBER. Since our account was in arrears, we were told to clear the areas before we could migrate. We did clear the areas and account was in Credit. But my account now has a collection flag on it which is making it difficult for me to migrate. I have been buying data for the full one month which is now costly and quiet expensive. I have been calling telkom day in day out to make a follow up on the incident that I logged. I keep on getting stories that it's an IT related fault and therefore billing department won't be able to help. I have to wait for IT to resolve the query. It's now 30 days and am sited without any services. I have spoken to team leaders such as Thembi, Vuyo and Scelo. Also their managers are lairs. They promised to give me a call to assist but none of it happened. This is what happens when you hire *********** people. How can an issue take the whole team 15 days just to get it resolved. Now am suffering because of their *********** IT department. Am told they are having system problems and those system problems have been running for a month. Wow. You guys deserve a gram-mys award. Line: *** - ***