Telkom unable to provide repairs on an ADSL line

On the 22nd of December 2017 I reported a fault for my Telkom ADSL line ********** . it is now the 4th of January 2018 and after numerous calls to the call centre I still have no connection. when you contact the call centre they put you on hold, to find out what the problem is, with no answer to what the problem is or what the solution is. I have racked up hundreds of Rands in Cellular Hot spot via my phone and phone calls to the Telkom call centre (average time on the phone to the call centre is 10min) I am "Gatvol" of this ******* service (or NO service)! we experience this type of outage for 7-10 days just about every month and they have the cheek to bill me on a monthly basis.