Telkom Unable To Provide Consistent ADSL

Item: Telkom
Rating: 2
Author: John L

Since my first initial complaint to Telkom in June of this year (2015) Ref No's 252CWK020615, 511CWK260615, 340CWK030715, 546CWK240815. I have had no resolution of my complaint which is slow download speeds to my adsl service. I will be lodging a complaint also with ICASA. Telkom has all the information regarding this fault and i am not going to go into a rant about their pathetic service. All I want is it to be restored to its original excellent download speed that i was experiencing before June.

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Replies (1)

Telkom's replyOfficial

28 Sept 2015, 18:14

Hello John111,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM149972.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team

Telkom's reply28 Sept 2015, 18:14

Official