1 reviews | Active since Jul 2011
Telkom unable to provide any kind of answer around fixing my issue
<p>Our internet lines have been unstable and we get about 2megs if we are lucky currently while paying for 10 megs. We have phoned as this started on the 4th of January and the issue is only getting worse since then. The line speed isnt constant drops randomly at different times and when Telkom is contacted the basic answer you get is that they can't give you any kind of feedback around when it will be fixed as there are a lot of issues currently or that they fiddled with the line and you must now be happy you are getting 3 megs for a little while. Our reference number is 528 CRK 040117 could someone please provide us with concrete service delivery timelines so that we can at least have an idea of what is being done to resolve our issues. I do not want a generic we will investigate and get back to you response, I want an answer that indicates when my issue will be resolved.</p>
As per my e-mails to you Noleen we were promised this was supposed to be fixed last week already and the person who was scheduled to fix it in the morning arrived after 16:00 identified the problem and then left. I would like some kind of clarity as to when this will be resolved. You indicated that the matter has been escelated but that means nothing unless you can provide us with a solution and a turn around time. Do your customers mean this little to you that you don't even bother to respond to the e-mails I have sent you unless I post the messages publically?
As per my e-mails to you Noleen we were promised this was supposed to be fixed last week already and the person who was scheduled to fix it in the morning arrived after 16:00 identified the problem and then left. I would like some kind of clarity as to when this will be resolved. You indicated that the matter has been escelated but that means nothing unless you can provide us with a solution and a turn around time. Do your customers mean this little to you that you don't even bother to respond to the e-mails I have sent you unless I post the messages publically?