Telkom unable to provide and maintain services

It is utterly disappointing to see how Telkom' s infrastructure is going backwards, I have recently had major issues with my connectivity at home, I logged multiple faults over the last few weeks, got escalation references just for the problem to return a few days/ hours later, the line is constantly down, the last time (last week) a tech came to my house and just factory reset my router without my consent which really made me upset at Telkom as I had to reconfigure it myself again as I have multiple services running via the internet, he then quoted that that was what was causing the issues, if so why did that not fix the same problem when I did it myself last night, the problem is Clearly on Telkom' s side but it seams that all they care about is our money and not to provide services, this fault has been laying dormant for some time now: 13BRK270815 and has still not been resolved it was escalated last night, <br> <br> Previous refs:<br> 16CRK030315 - 03-mar-2015<br> 242CRK140715 - 14-jul-2015 <br> 844CRK42815 - 11-aug-2015<br> 327CRK150815 - 15-aug-2015<br> 13BRK270815 - 27-aug -2015<br>