Telkom - unable to provide a land line & Cresta branch staff poor customer service.

I have app**** new land line installation for my new house in the middle of January this year. I have visited Telkom branch in Cresta 7 times since January. Yes - 7 times! The first time I was told I will be able to keep the same number and technician will contact me at the beginning of February. Nothing happened by middle of February so I went back. Than I was told I can't get the same number but will get another number and technicians will contact me in the next week. I kept going every week to ask what is happening. Each time another reason was given why Telkom technician hasn't come yet. We are now three months later in the middle of April and I still have no land line. Last time I went to Cresta Telkom was this week Monday. I was told that I won't be able to get a land line as copper cables in my area have been ******. As for customer service I don't even have words to describe my experience of Cresta branch staff. I had spoken number of times to the same female staff behind the counter - she is looking irritated and bored and taking time with her responses. Telkom, a state owned entity seem to be able to afford employing and keeping people that seem not to care about their job or impression they give of Telkom to customers. I am giving up on the land line and hope to never need Telkom customer service again.