Telkom Unable to Manage Debit Orders – Incorrect Dates, Double Debits & Broken Promises Since Dec 2025

I am posting this complaint after months of unresolved billing and debit order issues with Telkom that have now escalated beyond frustration into financial mismanagement. Since December 2025, I have repeatedly instructed Telkom to process my debit order on the last day of the month. This request has been logged and “confirmed” multiple times via branch visits and the call centre, yet not once has it been app**** correctly. Every month I am told the issue is fixed — and every month the debit runs incorrectly. The problems include:

Debit orders processed on inconsistent and unpredictable dates Being debited twice in the same month Being debited in full even after paying more than a month in advance, despite assurances that no debit would occur Ongoing follow-ups for the same unresolved issue

On top of this, I have two separate Telkom accounts, and Telkom incorrectly allocated a payment to the wrong account. Despite notifying Telkom of the error, they were unable to simply reallocate the funds internally. As a result:

I was forced to pay the affected account again in cash The account that already had a credit was still debited — on the wrong date The initial misallocated funds were not handled efficiently or timeously

This means I paid more than necessary, through no fault of my own, purely because Telkom could not correctly allocate payments between two existing customer accounts. Due to these repeated failures, I have since changed my banking details, however I am extremely hesitant to provide the new details to Telkom. Based on this experience, I have no confidence that Telkom can manage:

Debit orders accurately Banking details responsibly Account credits correctly

I also cannot safely pay upfront without still being debited afterward. This situation reflects a serious and ongoing breakdown in Telkom’s billing administration. Months later, despite countless interactions, nothing has been permanently resolved. All I am asking for is:

A consistent debit order date, as agreed since December 2025 Correct allocation of payments across accounts No unauthorised, duplicate, or incorrect debits Written confirmation before any new banking details are app****

At this point, this has become excessive, time-consuming, and financially unfair. I am hoping this public complaint finally leads to proper accountability and resolution.

What outcome will make you happy? Permanent correction of my debit order instructions, correct allocation of all payments between accounts, reversal of any incorrect debits, and written confirmation that my billing profile is accurate before any further debits occur.