Telkom - unable to log a hardware fault because I don't have a Telkom line

I have been trying for over two hours to report that the Telkom pole and cables have fallen over and are leaning towards my house and one cable on my satellite dish. I have called 9 Telkom numbers but where there are voice prompts I am unable to submit the fault as I don't have a Telkom account and the prompts won't proceed without a Telkom number. The same applies to the on line fault reporting. The SMS fault number wants me to pay for sending a SMS? And where I have been able to speak to someone they either completely didn't understand, told me to call the numbers I had already tried and basically couldn't direct my query appropriately. I do not want a Telkom pole and cables hanging dangerously on my property, and it's quite ludicrous that I can't log the fault without having a Telkom line. Telkom, please respond appropriately and urgently.