Telkom (unable to get service)

Been trying to no avail no cancel my ADSL line since 21 Dec 2017. Today Telkom took on wrong debit order date R 2,000.00 from my account for my LTE contract which took all my money and now nothing left to buy food till the end of the month. Phoning them resulted in them telling me I must follow self-service and cancel my ADSL line myself????

Then had to phone another number for querying the R 2k taken from my account. They do not take the debit order on the correct date (either early) or they don't take it all.... very annoyed.

Wonder how I must feed my family till the end of the month now?