Telkom unable to fix exchange

In the area that I stay we have very unstable internet, for the past 4 years I’ve experienced terrible service from Telkom. As more people connect to the exchange it becomes worse; if components fail = less bandwidth , higher latency etc. do the calc. And it’s not only me it’s the whole area where I stay. Just to put things into perspective, it’s not the poor technicians that always try their best it’s the planning, upgrade and execution of new infrastructure. So someone higher up is dragging their feet leaving the customer to pay for a service they don’t receive. Port resets and checking the line wont resolve the issue at hand. Subscribing to a ISP service is supposed to make our lives easier and more enjoyable. Dealing with Telkom and their inability to resolve the exchange problem has become a daily obstacle. I would appreciate it if someone from Telkom can contact me and give me a direct answer as to what they are planning to do with our exchange. I’m past the "we will send the tech to fix the problem" or "port reset" etc. I have a line speed of 0.1Mbs Down and latency of 500ms-2000ms.

Regards Unhappy Customer