Hellopeter
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1 reviews | Active since May 2016

16 May 2016, 09:36

Telkom unable to fix ADSL now for months

<p>In February 2016 i start to get sync prolbems on my ADSL line, i logged call with Telkom and my ISP(Afrihost) to get this problem resolved, we are now in May 2016 and still I have a problem I had technicians comeing out in March and April with the line only working for a week , now they are just closing my calls or when a technicain get to me like the past weekend he looked at the problem realized it is to big problem to fix quickly and then told me he need to go an work on it at the exchange. The next morning he closed the call with out fixing the problem. Can someone help me to get this resolved</p> <p> </p>

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Replies (2)
Telkom
Telkom's reply17 May 2016, 14:12
Official

Hi johan-wijtman

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM234069

Regards

Luleka

Telkom Social Media Team

's update18 May 2016, 18:17
Reviewer Update
so I am again at day THREE. I spoke to my ISP still my call has not even been assign to a technician. This is how important client service is to Telkom. I don’t think you would even consider refunding me the money that I have spent for as service that is either not working or working at a quarter of the speed that I am paining for Even will typing this message my line disconnected itself TWICE and it is only sync at 385Kb for a 2Mb line so how can this be an inconvenience this is more a frustration of paying for something because this is you only option for an internet service and then this does not even work Can you please explain to me what does this SM number mean because I have logged complaints before and receive this SM numbers but nothing has been done about it so how would this help me get my problem resolved