Telkom Unable to deliver service

my adsl has been a struggle since i received it. last week Thursday my line went down completely, on Saturday they assigned a technician to it but nothing happened. yesterday the call center agent put me through to the technician who is on vacation in Botswana. after spending hours on the call with them again i still do not have internet at home. telkom can never seem to deliver any reasonable service.<br> <br> 568CTK200815<br> <br> that is my INC number in case someone on here is going to attempt at getting this resolved, (which i doubt)<br> and then i am expected to pay the full monthly subscription even though i don't even have an active phone line!!!